How we work
Our standards for accuracy, transparency, and independence in every piece of health content we publish.
Last updated: July 2026
Refill Relay exists to provide accurate, evidence-based, and easy-to-understand health and medication information that helps readers make informed healthcare decisions. We believe that every patient deserves access to reliable information about the medications they take, the costs they face, and the options available to them.
Everything we publish is educational in nature. Our articles, guides, and tools are designed to inform and empower — not to diagnose, treat, or replace the professional medical advice you receive from your doctor, pharmacist, or other qualified healthcare provider. We are a resource for learning, not a substitute for the personalized care of a clinician who knows your medical history.
Every piece of content published on Refill Relay is guided by the following core principles. These standards shape how we select topics, conduct research, write articles, and maintain the trust of our readers.
We are committed to getting the facts right. Every claim about drug mechanisms, side effects, dosing, costs, or insurance procedures is checked against primary sources before publication. We do not publish speculation, rumours, or unverified claims. If we are uncertain about a piece of information, we either verify it or we do not publish it.
Our content is built on scientific evidence. We prioritize peer-reviewed research, clinical guidelines, and data from recognized government health agencies. When discussing emerging treatments or preliminary findings, we clearly distinguish between established evidence and early or limited research.
We tell readers where our information comes from. Sources are cited at the bottom of articles whenever appropriate. We explain our methodology, disclose our limitations, and acknowledge when evidence is incomplete or evolving. If we make an error, we correct it promptly and transparently.
Refill Relay is an independent publisher. We are not owned by, affiliated with, or funded by any pharmaceutical company, insurance provider, pharmacy chain, or healthcare system. No advertiser, sponsor, or affiliate partner has any influence over our editorial decisions, topic selection, or the conclusions we reach in our content.
We write for patients and caregivers, not for clinicians or industry insiders. Every article is judged by one question: Does this help a reader make a better healthcare decision? If it does not, we do not publish it. We avoid jargon, explain medical terms in plain language, and organise information so that someone searching at 10 pm for answers can find what they need quickly.
Complex medical information is simplified without sacrificing accuracy. We define technical terms, use concrete examples, and structure content with clear headings and logical flow. Our goal is to make sophisticated health information understandable to anyone, regardless of their medical background.
Medical knowledge evolves. We review our content periodically and update articles when new evidence becomes available, when clinical guidelines change, or when we identify outdated information. Each article displays a "last updated" date so readers can assess the freshness of the information.
Our content follows a rigorous, multi-step process designed to ensure accuracy, clarity, and usefulness.
Topics are selected based on a combination of factors that reflect genuine reader needs:
Writers and researchers consult authoritative sources to build a comprehensive, evidence-based foundation for every article. These sources include:
Examples of sources we consult include:
We do not claim exclusive partnerships, affiliations, or endorsements with any of these organizations. We cite them as publicly available, authoritative sources of medical and regulatory information.
Articles are written using plain, accessible language. Writers are trained to simplify complex medical concepts without distorting their meaning. Every article undergoes internal fact-checking against the reliable medical sources gathered during research. We verify drug names, dosages, statistical claims, and procedural details. If a source is ambiguous or contradictory, we either resolve the discrepancy or clearly note the uncertainty for readers.
Certain health and medical articles undergo review by qualified healthcare professionals to verify factual accuracy and alignment with current medical knowledge. This review is not a substitute for a full clinical audit, but it provides an additional layer of quality assurance. Articles that have been medically reviewed are labelled accordingly. Medical reviewers are selected for their relevant expertise and are instructed to flag any claims that deviate from accepted clinical practice or current evidence.
Once an article passes review, it is published with a clear date stamp. Content is reviewed periodically and updated when:
We encourage readers to check the "last updated" date on any article and to contact us if they believe information has become outdated.
Our content is produced by a team committed to accuracy, independence, and patient-focused communication.
Medical Content Researcher
Evan Brown is responsible for conducting research, reviewing scientific literature, and creating educational health content for Refill Relay. He gathers evidence from clinical sources, synthesizes complex medical information, and translates it into clear, actionable guidance for readers.
Medical Reviewer and Health Content Contributor
Dr. Megan Harris reviews medical information for accuracy, ensures content aligns with current clinical guidance, and helps maintain editorial standards across the site. She provides expert oversight on articles covering pharmacology, treatment guidelines, and patient safety.
Refill Relay prioritizes information from the following categories of sources:
Sources are cited whenever appropriate, and content is written to reflect the best available information at the time of publication. Readers should be aware that medical knowledge is constantly evolving, and no single source provides a complete or final picture of any health topic.
Refill Relay may display advertising or participate in affiliate relationships. However, advertising, sponsorships, and affiliate relationships do not influence editorial decisions, medical opinions, or content recommendations. Our editorial team operates independently from any revenue-generating activities. We do not accept payment to publish, feature, or positively cover any product, medication, pharmacy, insurance plan, or healthcare service.
If an article references a product or service with which we have an affiliate relationship, that relationship is disclosed to readers. Affiliate links do not affect the price a reader pays, and they do not influence our editorial evaluation of the product or service.
Refill Relay is committed to correcting factual errors promptly and transparently. When we identify an error — whether through internal review, reader feedback, or updated source material — we take the following steps:
We encourage readers to contact us if they identify inaccuracies, outdated information, or unclear explanations. Please reach out to us at [email protected]. We read every message and take corrections seriously.
Technology and AI tools may assist with research, drafting, formatting, or content organization during our editorial process. However, all published information is reviewed, edited, and approved by human editors before publication. No article is published automatically by an AI system. Human editors verify facts, check sources, ensure medical accuracy, and maintain the editorial voice and standards that define Refill Relay.
AI assistance is treated as a tool to support efficiency, not as a replacement for human judgment, expertise, or accountability.
Information on Refill Relay is provided for educational and informational purposes only. It does not constitute medical advice, diagnosis, or treatment recommendation. Content published on this site is not a substitute for professional medical judgment, and it should not be used to make decisions about your health or medication without consulting a qualified healthcare professional.
Always consult your doctor, pharmacist, or other qualified healthcare provider regarding any personal medical concerns, symptoms, or questions about your medication. Never delay seeking professional medical advice because of something you have read on this website. In a medical emergency, call 911 or go to your nearest emergency department immediately.
Refill Relay does not recommend or endorse any specific medication, treatment, physician, product, procedure, opinion, or other information that may be mentioned on the site. Reliance on any information provided by Refill Relay is solely at your own risk.
We welcome questions, corrections, and feedback from our readers. If you have a concern about the accuracy of an article, a suggestion for a new topic, or a question about our editorial process, please contact us at [email protected].
We read every message and aim to respond to editorial inquiries within 5 business days. Your feedback helps us improve the quality, accuracy, and usefulness of the information we provide.